An approach to assess the implementation of business process management in enterprises
نویسنده
چکیده
Business Process Management is an important management practice for business transformation and organizational change. This paper presents a Business Process Management implementation approach in a large international company. It introduces a process management maturity assessment which was developed to assess the implementation of Business Process Management and the achievements. The maturity model is based on the assessment of nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment round are pinpointed to illustrate the benefits and best practice exchange as a result of the assessment.
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